How Can We Help?
Support for the Online Planning Poker web app and the Online Planning Poker for Jira app on the Atlassian Marketplace.
Contact the Team
Bug reports, billing, feature requests, or setup questions — every request gets a reply from the people who build the product within one business day, Monday to Friday.
Send Us a Message
No email client needed — we reply to the address you provide.
Email Us Directly
Write from your own inbox and keep the whole conversation in one thread.
[email protected]Help us help you — include:
- Jira app: your Jira site URL (e.g.
your-team.atlassian.net) and the issue key where it happened. - Web app: your session URL and browser.
- Steps to reproduce, plus a screenshot or recording if you have one.
Issues affecting live estimation sessions are prioritized.
Jira App
Help with Online Planning Poker for Jira from the Atlassian Marketplace.
Web App
Help with sessions, voting, teams, and billing at onlineplanningpoker.com.
Privacy and Data Requests
For data access, export, or erasure requests (GDPR/CCPA), email [email protected]. See the Privacy Policy and the Jira app's Data Processing Addendum for details.