Terms of Service

Service Availability

We strive to provide reliable service availability, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice, provided that material reductions to paid features during an active subscription period will be communicated in advance where reasonably possible.

Guest Usage and Accounts

You can create and join quick sessions as a guest without providing personal information beyond a display name. Creating an account is optional for basic usage and required for team features and paid plans.

• You must provide accurate registration information, including a valid email address you control
• You are responsible for safeguarding your password and for all activity that occurs under your account
• You must notify us promptly of any unauthorized use of your account
• You may delete your account at any time from your profile settings

User Conduct

You agree to use the Service responsibly and in accordance with these terms. You must not:

Plans and Pricing

The core estimation features of Online Planning Poker are free. The Business plan is a paid subscription available in monthly and annual billing cycles. Current pricing is shown on our pricing page and at checkout; the price presented at checkout is the price you agree to pay.

Payments are processed by Stripe. Prices may not include applicable taxes (such as VAT or GST), which are calculated at checkout where required. We may change prices for renewals with prior notice; price changes never apply retroactively to a period you have already paid for.

Free Trials

Paid subscriptions may include a free trial (currently 7 days). A payment method is collected when you start the trial, and your subscription converts to a paid subscription automatically when the trial ends unless you cancel before the trial period expires. If you cancel during the trial, you will not be charged. We reserve the right to limit trial eligibility to prevent abuse.

Renewals, Cancellation, and Refunds

• Automatic renewal: Subscriptions renew automatically at the end of each billing period until cancelled.
• Cancellation: You can cancel anytime from Settings → Billing, which opens the Stripe billing portal. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then.
• Refunds: Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods or unused features.
• Failed payments: If a renewal payment fails, we may retry it and notify you. If payment continues to fail, we may downgrade your account to the free plan or suspend access to paid features.
• Downgrade effect: When a subscription ends, paid features (team rooms, Jira sync, history and export, branding) stop being available, but we do not immediately delete the underlying data.

Jira Integration

• The Jira integration connects to Atlassian's APIs using OAuth 2.0 authorization that you grant on Atlassian's consent screen. You may revoke this authorization or disconnect the integration at any time.
• You are responsible for ensuring you have the right to connect the Jira site you authorize and that your use complies with Atlassian's own terms and your organization's policies.
• Actions you trigger (importing issues, syncing estimates, posting comments) are performed against your Jira site on your instruction. You are responsible for reviewing what your team syncs.
• Online Planning Poker is an independent product. Atlassian, Jira, and related marks are trademarks of Atlassian Corporation; we are not affiliated with or endorsed by Atlassian. Third-party services may change or restrict their APIs, which can affect integration functionality.
• Our separate Online Planning Poker for Jira app from the Atlassian Marketplace is governed by its own End User Terms, not by these Terms of Service.

Payment Processing

Payments are processed by Stripe, and your use of Stripe's checkout and billing portal is subject to Stripe's own terms and privacy policy. We never store your full card details on our servers.

Our Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Online Planning Poker and its licensors. The Service is protected by copyright, trademark, and other laws.

• All software, design, text, graphics, and other materials are owned by us or our licensors
• The Online Planning Poker name, logo, and branding are our trademarks
• You may not copy, modify, distribute, or reverse engineer any part of the Service

Your Content and Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose.

• You retain ownership of the content you create or upload — estimates, stories, backlog items, and custom branding assets such as your logo
• You grant us a limited license to host, store, and process that content solely to operate and provide the Service
• You are responsible for ensuring you have the rights to any content you upload, including branding assets
• You may use the Service for personal and commercial estimation activities and share session links with authorized team members

Service Level

We provide the Service on an "as is" and "as available" basis. While we strive for high availability and performance, we cannot guarantee uninterrupted service.

• Service may be temporarily unavailable for maintenance, updates, or technical issues
• We may impose reasonable usage limits to ensure fair access for all users
• Integration features depend on third-party APIs and their availability and rate limits

Technical Requirements

Limitation of Liability

To the maximum extent permitted by law, Online Planning Poker shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, profits, or business opportunities
• Service interruptions or technical failures
• Decisions made based on estimation results
• Data written to, or actions taken in, third-party systems (such as Jira) at your instruction

In any case, our total aggregate liability arising out of or relating to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred US dollars ($100) if you have not made any payments.

Applicable Law

These Terms shall be interpreted and governed by the laws of the United States, without regard to conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in the United States.

Dispute Resolution

We encourage resolving disputes through direct communication. If you have concerns about the Service, please contact us first:

• Email us at [email protected] with your concerns
• We will respond within a reasonable timeframe to address your issues
• Most disputes can be resolved through good faith communication

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Online Planning Poker regarding the use of the Service. These Terms supersede any prior agreements, communications, or understandings between you and us regarding the subject matter herein.